5 ms·

The company profit, the executives, and the shareholders will take a share of paying for it as well.

lkxijlewlf 5y ago
> will They won't. But they should.
brap 5y ago
How are you going to enforce that? Are you going to force them to pay from their own salaries and dividends, by law? Well, they'll just bump up the salaries/dividends to offset the cost. The money is coming from customers. Either way, customers are the ones paying for support. Many companies let customers directly pay for support, if they want. No one's forcing you to buy from companies that don't offer this.
- edmcnulty101 5y ago
  Get rid of the monopoly. The reason they can have such bad CR is because their marketshare is leaps and bounds beyond the competition so they CAN. They provided an amazing product until they hit monopoly status then started cutting quality.. Oldest trick in the book. Some solutions are to remove whatever government policies are giving them an advantage, or break up the monopoly via government, or provide government help to the competition. There's tons of ways.
  - drstewart 5y ago
    >Get rid of the monopoly. Which monopoly? >The reason they can have such bad CR is because their marketshare is leaps and bounds beyond the competition so they CAN. Defining monopolies by "has bad customer service" is certainly a unique and interesting take. Almost borders on the "no true scotsman" fallacy. Of course, the real irony that you don't understand is that this would entrench monopolies: they're the ones with the resources to hire peons in third world countries to provide bare minimum support. Forcing startups to do the same kills them right out the gate.
    - brap 5y ago
      Agree, and to add to that: > provide government help to the competition This is just paying for CR with extra steps. > remove whatever government policies are giving them an advantage At least we can agree on something :)
      - edmcnulty101 5y ago
        > At least we can agree on something :) Woo hoo! So happy!
    - edmcnulty101 5y ago
      > Defining monopolies by "has bad customer service" is certainly a unique and interesting take. That's the dumbest possible interpretation of what I said. Not all monopolies have bad CR: see Amazon. But every single company I've had bad CR experiences with with, I would venture many people would agree, is a monopoly. Google, Utilities, Cell phones, Internet, etc. Any upstart company typically HAS to have good CR because keeping customers is valuable to them. Now this is anecdotal, and I'm not going to provide papers or scientific studies because I don't care enough about this conversation to do that, but where there's smoke there's fire, and I've seen this pattern repeated over and over in the past decade or so, and some one who cares more than me should look further into this.

> will They won't. But they should.

brap 5y ago

How are you going to enforce that? Are you going to force them to pay from their own salaries and dividends, by law? Well, they'll just bump up the salaries/dividends to offset the cost. The money is coming from customers. Either way, customers are the ones paying for support. Many companies let customers directly pay for support, if they want. No one's forcing you to buy from companies that don't offer this.

edmcnulty101 5y ago
Get rid of the monopoly. The reason they can have such bad CR is because their marketshare is leaps and bounds beyond the competition so they CAN. They provided an amazing product until they hit monopoly status then started cutting quality.. Oldest trick in the book. Some solutions are to remove whatever government policies are giving them an advantage, or break up the monopoly via government, or provide government help to the competition. There's tons of ways.
- drstewart 5y ago
  >Get rid of the monopoly. Which monopoly? >The reason they can have such bad CR is because their marketshare is leaps and bounds beyond the competition so they CAN. Defining monopolies by "has bad customer service" is certainly a unique and interesting take. Almost borders on the "no true scotsman" fallacy. Of course, the real irony that you don't understand is that this would entrench monopolies: they're the ones with the resources to hire peons in third world countries to provide bare minimum support. Forcing startups to do the same kills them right out the gate.
  - brap 5y ago
    Agree, and to add to that: > provide government help to the competition This is just paying for CR with extra steps. > remove whatever government policies are giving them an advantage At least we can agree on something :)
    - edmcnulty101 5y ago
      > At least we can agree on something :) Woo hoo! So happy!
  - edmcnulty101 5y ago
    > Defining monopolies by "has bad customer service" is certainly a unique and interesting take. That's the dumbest possible interpretation of what I said. Not all monopolies have bad CR: see Amazon. But every single company I've had bad CR experiences with with, I would venture many people would agree, is a monopoly. Google, Utilities, Cell phones, Internet, etc. Any upstart company typically HAS to have good CR because keeping customers is valuable to them. Now this is anecdotal, and I'm not going to provide papers or scientific studies because I don't care enough about this conversation to do that, but where there's smoke there's fire, and I've seen this pattern repeated over and over in the past decade or so, and some one who cares more than me should look further into this.