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The outsourced humans are still better than robots at customer service.
by crate_barre 5y ago
The outsourced humans are still better than robots at customer service.
- carpenecopinum 5y agoOften times, yes, but it still depends on the human. I've been in a situation before where an outsourced human decided the right course of action was to insult me and scream at me for an open-ended question along the lines of "I need X, (how) can your company help me with that?", which they apparently perceived to be extremely stupid. Needless to say, I decided not to continue doing business with that company. I feel like even a robot could've handled that situation better (especially from the perspective of the company, me not getting an answer at all would've probably been the more favorable outcome).