4 ms·
I don't see it as a solution because they will all just outsource it to humans from a country that cost less per hour, so your experience will be about the same
by yonixw 5y ago
I don't see it as a solution because they will all just outsource it to humans from a country that cost less per hour, so your experience will be about the same.
The only solution IMO is to spend more money on support, but that should be a public ranking and not a "right"/law.
As an example, in my country, one of the big banks have ads with literally 2 sentences: "Talk to human, and we have a human branch in every city." No financial advantage what so ever so it looks like this is common enough issue that can move customers in some sectors.
- crate_barre 5y agoThe outsourced humans are still better than robots at customer service.
- carpenecopinum 5y agoOften times, yes, but it still depends on the human. I've been in a situation before where an outsourced human decided the right course of action was to insult me and scream at me for an open-ended question along the lines of "I need X, (how) can your company help me with that?", which they apparently perceived to be extremely stupid. Needless to say, I decided not to continue doing business with that company. I feel like even a robot could've handled that situation better (especially from the perspective of the company, me not getting an answer at all would've probably been the more favorable outcome).