And the response each time seems to be along the lines of "We're sorry... but also we didn't do anything wrong and it was just a misunderstanding... and also pe

And the response each time seems to be along the lines of "We're sorry... but also we didn't do anything wrong and it was just a misunderstanding... and also people are being mean to us". I can't see this company ever growing past the controversy that hangs over it, because it keeps fueling it with extreme defensiveness and half-apologies.