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Last time I checked (admittedly a long time on Apple, as a developer, I couldn't refund and cancel a subscription for my customers. They have to go through Appl
by forty 5y ago
Last time I checked (admittedly a long time on Apple, as a developer, I couldn't refund and cancel a subscription for my customers. They have to go through Apple to do that. Not a great experience.
- nvahalik 5y agoIt’s usually fairly simple though. You (as a dev) don’t have to front the cost for support folks to handle it.
- madeofpalk 5y agoYou still have to answer the emails and say "Sorry no I cannot refund you, go ask Apple" and have the customer not believe you.
- nvahalik 5y agoActually, on the flip side Apple customers have usually gone through this before already. It's usually the Google folks we have issues with.
- lxgr 5y agoIt's not a pleasant process for consumers at all, in my experience. I'm not a big fan of hanging around in awkward support chats or calls for things that can usually be resolved with an email.
- nyuszika7h 5y agoIn my experience as a user in the EU Apple's refund process is pretty good, I've basically never had a refund refused with the "right of withdrawal" option. But I guess it can suck if Apple randomly decides to refuse the refund even if the developer would be willing to accept it, especially for non-EU users.