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This is a complex issue, but if we were to try to simplify it a bit, we could say: "Any job that can be done from home can also be done from India or Brazil."
by lkrubner 5y ago
This is a complex issue, but if we were to try to simplify it a bit, we could say:
"Any job that can be done from home can also be done from India or Brazil."
Sometimes I say this and people say "India is a different culture and it is a different time zone."
Well, okay, let's say that's true, there is still Brazil, which is only one time zone away from New York City. Brazil has a Western culture, and thanks to a recent political crisis its currency devalued so it now seems like a low cost place to outsource work.
Again, this is a complex subject, but I've been surprised by the number of workers in New York City who don't seem to get the basic underlying facts of the situation. Most of the work that can be outsourced will be outsourced, so most of the work that remains in the USA is work that needs to be done at the office.
I've often heard workers say "Why should it matter if I'm at the office? All that matters is whether I get my work done. I should be judged on that and that alone."
Yes, for sure, that applies to all of the situations where the work can be easily defined, and some concept of "quality" is easy to apply. However, the work that can be easily defined, to the point that it can be written down in a contract, is also the work that is easiest to outsource. There is a famous economist named Coase who wrote a famous thesis on this very subject. He asked the question, why do employees exist? That is, why isn't everyone an independent agent, a corporation of one? He concluded that there is a lot of work that is not easy to define, not easy to write down, and where "quality" is multivariate and composed of intangibles -- in all such cases it is better to hire an employee than outsource the work to another company. But the vagueness of definition that leads to the existence of employees also makes it difficult to allow work-from-home, for all of the same reasons.
Of course, in between outsourcing and work-from-office there are infinite shades of gray, which can be paid a sliding scale of values. That is, there is some work that can be done from home, where the company is willing to pay more than they would pay for outsourcing and less than they would pay for in-office work. There is some middle ground. And that is what I've been seeing in New York City this year. I've seen some companies pay as much as $30,000 extra to get people back into the office.
What is surprising is that most of my work-from-home friends don't see this as a pay cut. As the old saying goes "workers fear losses more than they value gains." Since their salary is not being cut, they don't feel like they've suffered a pay cut. But if your peers get pay raises and you don't, I'd say that is something like a pay cut. And if you don't see it that way this year, you might see it after a few years. Because your peer who gets an extra $30k this is going to be making 100k more than you in about 4 or 5 years. If the big pay raises go to people who work in the office, then a gap will open between those who work in an office and those who work from home.
Again, the fundamental economic issue is this: people who work from home are competing directly with folks in India, Romania, Vietnam, and Brazil, in a way that folks who work in an office are not.
The model that I'm seeing this year in New York City is something like "leadership and top workers in the office, less important workers can work from home." Many workers are grateful to be able to work from home -- they regard this as an enormous perk. Indeed, they forego $30k and considered themselves better off for it. But I wonder, where will this new model take us in 5 years? I think for many workers, if they don't go to the office, they are self-selecting themselves from any future leadership roles. Which is fine, if they just want a good paying job, and they don't aim for a future leadership role. But for folks who do aim for future leadership roles, I think working in an office will remain mandatory.
And even for those not aiming for leadership roles, the issue remains, as the economist Coase would say, can your work be defined so clearly that your manager can say with certainty that you are contributing all that you should be contributing? If your work is that cut-and-dry, then your work can be outsourced. And if your work is not that cut-and-dry, then you can't really work from home on a regular basis.
- silicon2401 5y agoWriting out your post is more time than I care to spend worrying about it. I've finally secured a fully remote position at my current company, and I'll continue working fully remote for as long as I can. It's not worth worrying about the pros and cons of remote culture when I don't have any input into the decisions. I'm just going to coast along the best working circumstances I can find as time goes on, simple as that.
- hellisothers 5y agoWhere is this Coase article/paper, I’d like to read it?
- lkrubner 5y agoA basic overview is available on Wikipedia: https://en.wikipedia.org/wiki/Theory_of_the_firm https://en.wikipedia.org/wiki/Theory_of_the_firm I devoted a chapter of my book to this subject, especially regarding when and how entrepreneurs should think about the trade-off between outsourcing, versus work from home, versus work from the office: https://www.amazon.com/meetings-underrated-Group-waste-time-ebook/dp/B09SFRNJKS/ https://www.amazon.com/meetings-underrated-Group-waste-time-...
- MattPalmer1086 5y agoI'm not sure I follow your argument. You seem to be saying that if a job can be done from home you are competing with people in cheaper countries. Therefore you should work in the office, to avoid that competition. But if the job can be done at home, what does it matter if you do that same job in an office? Are you just hoping that being in an office is some kind of protective camouflage?
- lkrubner 5y agoI think this sentence misstates the viewpoint: "Therefore you should work in the office, to avoid that competition." The problem here is the word "you". That's a misleading word, in this context. What I wrote was instead from the point of view of entrepreneurs and managers. Consider the situation from their point of view and the argument makes sense. Also, the economist Coase was trying to answer the question "Why do corporations exist?" so his point of view was very much from that of the corporation. I could have made that more clear, hopefully this clarifies it: From the point of view of the corporation, if work doesn't need to be done at the office, then the corporation can ask "Can we outsource this to Vietnam, India, Romania, or Brazil?" About this: "Are you just hoping that being in an office is some kind of protective camouflage?" Let's assume some computer work where what is needed is absolutely clear and easy to define and easy to check, such that a manager can easily state what they need, and the same manager can also easily see if the work was done at a high level of quality. Coase would say that all such work will eventually be outsourced, because it is easy to outsource, and outsourcing is often cheaper. But according to Coase, there is a large category of work that is somewhat difficult to define, perhaps because the work involves a creative or spontaneous element. Or possibly because the work is multi-variate such that it is impossible to achieve quality on every variable, and so the evolution of quality in particular variables both limits and opens the door to the future of the company (in other words, Google cannot outsource the creation of the algorithm of its search engine, as that algorithm defines the future of Google). In such cases, the manager cannot easily define the work, nor can the manager easily check if the work is being done, nor can the manager easily evaluate the quality of the work. In such cases, the corporation will want to in-source the work. For such work, it is important to build long-term, trustful relationships with those doing the work. That much is I think a straight re-statement of Coase. I'd add, the arguments that apply to outsourcing and in-sourcing apply, to a lesser extent, to the question of "work from office" versus "work from home." We can see this in the pay being offered -- in New York City I'm seeing companies offer large pay increases to get people back into the office. The companies clearly place more value on the work done in the office, in contrast to the work being done at home. About this: "But if the job can be done at home" The argument is that the vague intangible aspects of the job are probably not happening when the work is done at home.