3 ms·
I'm amused by the implications here that 1) the outsourced alternatives are better than you are at keeping up with the 'hard stuff', and 2) that in an outsource
by kjs3 5y ago
I'm amused by the implications here that 1) the outsourced alternatives are better than you are at keeping up with the 'hard stuff', and 2) that in an outsourced scenario you can't "flip the wrong switch and you expose something to the world". This thinking is why I can't tell you how many incident post-mortems I've done where I have to once again hear "...but, but, but...we outsourced this to them so this couldn't happen...".
- treesknees 5y agoDepends on whether you're referring to a SaaS provider or something more like a MSP. I'd like to believe the engineers running Google Photos or iCloud are spending a lot more time on keeping my photos secure and available than I would be willing to put into a server running in my basement. In the case of a business hiring an MSP to manage something complex like firewalls, Active Directory, server patching, then sure it's reasonable to assume that if they made a mistake, the impact would be equivalent to you making the mistake yourself. It's possible you need to tell whomever you are reporting to for these post-mortems, they should be outsourcing to reputable service providers in order to free up time and man-hours, not necessarily just to save financially. I suspect that is the real problem.
- kjs3 5y agoThanks for the condescension about how my clients handle outsourcing. Not knowing anything about how they do it makes that sort of low intellect, zero content second guessing easy. Big Hint: AWS has had something like 5 times the downtime my biggest clients on-prem datacenters have had this year. So...no, the FAANG engineers aren't doing better than my clients.