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That's SRE lingo --> https://sre.google/sre-book/managing-incidents/ https://sre.google/sre-book/managing-incidents/

• zufallsheld 5y ago
  It's also itil lingo, which predates sre.
  • mtnops 5y ago
    It's NIMS - FEMA lingo, which predates ITIL. Which was developed in USFS wildland firefighting, which predates FEMA. It's incident management all the way down.
    • zacharynewton 5y ago
      "The Simpsons already did it"