Nurses and doctors are only human. Try to imagine: * You have been working 12 or 16 or longer hour shifts 6 days a week or more for the last two years due to C

Nurses and doctors are only human. Try to imagine: * You have been working 12 or 16 or longer hour shifts 6 days a week or more for the last two years due to COVID, and 24-hour or more shifts not infrequently. * You have many more patients than you should, because the hospital can't or won't hire more staff (partially due to COVID, partially this is just how it is). * You are regularly abused and belittled by patients, hospital admin, and maybe even your colleagues (medicine is often quite toxic). No process whatsoever can make up for the level of chronic exhaustion and incapacity these circumstances produce, and shouting "there should be process for this!" is making the problem worse. You are doing the same thing as the patients who expect to be treated like royalty - expecting humans to operate like machines. If it wasn't this nurse, it would have been another one. Few people can do better under these circumstances. That doesn't mean we don't hold people responsible, but without systemic change, this will keep happening. You have trivialized a very very large problem.