No, it is not how publicly traded companies are supposed to work. Publicly traded companies can set whatever priorities they want; the law only requires certai

No, it is not how publicly traded companies are supposed to work. Publicly traded companies can set whatever priorities they want; the law only requires certain levels of accurate reporting. If shareholders think a company is too focused on customers, or not enough on shareholders, their options are simply to complain or sell the stock, or both.