> "I am greatly disappointed by the long period of time that transpired between our notification...once WE received the Sitel summary report WE should have move

> "I am greatly disappointed by the long period of time that transpired between our notification...once WE received the Sitel summary report WE should have moved more swiftly to understand its implications." This is an example of total non-ownership. He is the CSO. It should be "I" or "My" and not diffusing responsibility onto his team with "We". In my book you should celebrate your successes as a team ("we", "our") but failures are ALWAYS on leaders ("I", "my").