> Support engineers use a number of customer support tools to get their job done including Okta’s instances of Jira, Slack, Splunk, RingCentral, and support tic

> Support engineers use a number of customer support tools to get their job done including Okta’s instances of Jira, Slack, Splunk, RingCentral, and support tickets through Salesforce. I like how it just glosses over access to all the other tools which often contain a treasure trove of data. Just Slack can give an attacker worst case credentials pasted into channels and best case loads of information for more targeted social engineering attacks. LAPSUS$ even stated they had access to over 8K channels.