It's interesting how you need to read what they don't write to actually figure out what they're saying: They are unable to create or delete users. They cannot

It's interesting how you need to read what they don't write to actually figure out what they're saying: They are unable to create or delete users. They cannot download customer databases. They cannot access our source code repositories. So they can likely arbitrarily access/impersonate or at least password reset existing users, and probably reconfigure the accounts in creative ways. For transparency, these customers will receive a report that shows the actions performed on their Okta tenant by Sitel during that period of time. We think this is the best way to let customers assess the situation for themselves. So they have no idea which of the actions were or weren't legitimate and make it their customers' problem.