It's always amusing how companies redefine their subcontractor relationships depending on the situation. The same support engineer would be presented as: 1. wh

It's always amusing how companies redefine their subcontractor relationships depending on the situation. The same support engineer would be presented as: 1. when marketing to customers - "our support engineer" 2. when reporting on an incident - "a third party customer support engineer working for one of our subprocessors"