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>EMR software is widely hated by the nurses and doctors who have to use it. It’s slow, bloated, nonintuitive, requires workarounds, etc. etc. etc.. The root of
by cptaj 5y ago
>EMR software is widely hated by the nurses and doctors who have to use it. It’s slow, bloated, nonintuitive, requires workarounds, etc. etc. etc.. The root of this evil is that every hospital brings its own conceited and byzantine patchwork of procedures, checks, and rituals to the table.
You just described every admin software for every industry I've worked on.
The problem is individual orgs dictating software architecture. When each purchase is in the millions, you accommodate every whim no matter how absurd... and then you end up with these bloated, messy systems.
For software systems to REALLY, shockingly improve efficiency in an organization, all the processes in the org need to change to accommodate a new overarching system design. Tailoring software to mirror legacy processes defeats the purpose almost entirely.
I think there is a truly absurd competitive advantage in doing this right but you seldom see enough leverage to completely overhaul every department in order to implement software admin systems.
- csours 5y agoPeople don't hate Jira because of Jira, they hate the experience of using Jira with the rules that their organization has put into Jira. They hate the culture of how their org uses Jira.
- justin_oaks 5y agoThere's a lot of truth to that, but Jira (or more accurately Atlassian) does things that are worthy of hate too. - Some information is displayed in unexpected places - The application can be slow to load - Customizations are confusing (Do i need to edit the screen, the screen scheme, or the issue type screen scheme?) - Confusing options (Field configurations have both a "Configure" action and an "Edit" action.) - Basic features are often left out and require plugins to bridge the gap. And much more!
- csours 5y agoFair. I still think MOST of the hate is due to configuration and culture.