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I gave OVH a chance by suggesting it to a client. Prior to that point, I had been using an OVH dedicated server for personal stuff without any issues. We opted
by pzduniak 5y ago
I gave OVH a chance by suggesting it to a client. Prior to that point, I had been using an OVH dedicated server for personal stuff without any issues.
We opted for OVH Public Cloud and their Managed Kubernetes (which was considered stable at that point). Kubernetes randomly froze up after deployment, requiring manual intervention from the staff. We had no way to restart the Control Plane on our own. It always took 3+ messages / 1h+ on the phone to reach someone capable of handling it. After months of complaining, they didn't address anything. That was late 2020.
What forced us to migrate away was when we got a VM with a broken NVMe SSD that broke PostgreSQL data and OVH refused to acknowledge the problem. Phone support was still practically unreachable. After spending countless hours debugging their crappy services, we just gave up and moved to Oracle Cloud. Best decision ever - their discounts are great and support is excellent. They're clearly trying to challenge the big 3.
As we were leaving OVH, we send one last email that finally reached someone who gave a crap about customers. They replied that they will "have a manager talk with us"... I don't think that ever happened.
Even if they improve their services, I don't trust them anymore. It was beyond horrible.