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> Can a support engineer for customers in one region access the systems/databases relied upon by customers in other regions? My (admittedly outdated) experienc
by toyg 5y ago
> Can a support engineer for customers in one region access the systems/databases relied upon by customers in other regions?
My (admittedly outdated) experience is that this is always the case, regardless of any assurance vendors might have provided to the customer. In the end, people have to get stuff done, and offshore bodies are just too cheap to pass on. Things might have changed a bit since GDPR but, in practice, I expect there will always be "channels" for people to reach out cross-region.
- donalhunt 5y agoAlso "timezones". Just because a customer is based in Europe doesn't mean they don't need to get a hold of support at 03:00 local time. Even small, growing, startups now have HQs in one part of the world and staff across the globe due to the ease of movement many enjoy.