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Public rates offered by Hetzner are definitely slightly cheaper than OVH, but OVH offers vastly better volume discounts to even fairly small businesses (talking

by rosndo 5y ago

Public rates offered by Hetzner are definitely slightly cheaper than OVH, but OVH offers vastly better volume discounts to even fairly small businesses (talking like 10-20k/mo spend). IME OVH also offers much better connectivity around the world (which makes sense, given that they operate at a much larger scale than Hetzner) Oh, and Hetzner billing support is absolutely terrible. I had to fight with them for months to stop charging for servers which had already been cancelled, after tens of emails they eventually owned up to having a bug on their end. It was like talking to a wall.

tomschwiha 5y ago
I had the opposite experience - OVH support not responding for several days for fairly simple cases. They even forced me once to send a fax to them.. I also had several outages with OVH (Exchange and Dedicated Server) - none yet with Hetzner. Right now planning to finally leave OVH for Hetzner and Microsoft (Exchange)
ar-jan 5y ago
I've had the opposite experience. OVH charged my creditcard twice for the same payment, then simply refused to see the issue. I sent screenshots showing both payments, they just kept reiterating there was only one invoice (which was exactly the point). And every interaction typically took about five days -- for each follow-up to the same ticket. Had to revert one with my creditcard provider. With Hetzner on the other hand I've had technical support issues responded to adequately within two hours, multiple times. As a small individual customer no less.
- rosndo 5y ago
  > With Hetzner on the other hand I've had technical support issues responded to adequately within two hours, multiple times. As a small individual customer no less. Hetzner has very good technical support, definitely no complaints about that. It’s their billing department which is downright unpleasant to work with.

by rosndo 5y ago

tomschwiha 5y ago

I had the opposite experience - OVH support not responding for several days for fairly simple cases. They even forced me once to send a fax to them.. I also had several outages with OVH (Exchange and Dedicated Server) - none yet with Hetzner. Right now planning to finally leave OVH for Hetzner and Microsoft (Exchange)

ar-jan 5y ago

I've had the opposite experience. OVH charged my creditcard twice for the same payment, then simply refused to see the issue. I sent screenshots showing both payments, they just kept reiterating there was only one invoice (which was exactly the point). And every interaction typically took about five days -- for each follow-up to the same ticket. Had to revert one with my creditcard provider. With Hetzner on the other hand I've had technical support issues responded to adequately within two hours, multiple times. As a small individual customer no less.

rosndo 5y ago
> With Hetzner on the other hand I've had technical support issues responded to adequately within two hours, multiple times. As a small individual customer no less. Hetzner has very good technical support, definitely no complaints about that. It’s their billing department which is downright unpleasant to work with.