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This seems cool, we bought a bunch of semi-cheap furniture for a vacation place so I could see how this is useful. One question I have: how can you be sure "ex
by zwieback 5y ago
This seems cool, we bought a bunch of semi-cheap furniture for a vacation place so I could see how this is useful.
One question I have: how can you be sure "exact same product" is really the same. One item from Wayfair had a defect and I asked for a spare part (seat of a chair). The article came and looked the same but had different hole patterns and even threads. I had to redrill a bunch of holes to make it work.
Building in some kind of feedback loop for this kind of problem would seem really important to me.
- lgabraham 5y agoThanks. Many of our items we can trace directly back to the distributor. The question about replacement parts is interesting, and maybe more difficult. We may not solve it directly.