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Based on our research, they have very positive customer reviews. (Appliance Connection has 4.5/5 stars on Trust Pilot, where Wayfair has 1.4/5 stars.) Yes, we
by lgabraham 5y ago
Based on our research, they have very positive customer reviews. (Appliance Connection has 4.5/5 stars on Trust Pilot, where Wayfair has 1.4/5 stars.)
Yes, we couldn't agree more regarding seller comparisons, and on the ability to compare across many dimensions. A way we think about this is that the price you are willing to pay might vary by the experience you expect to have. We have in mind something like Hipmunk's agony index. With a tool like that, users can decide how much more they would pay to avoid a possible bad experience.
- evan_ 5y agoThere was an unfounded conspiracy theory[1] spread in 2020 about Wayfair that continues[2] to affect its review scores. Also, many of the positive reviews from Appliances Connection are marked as having been solicited by Appliances Connection itself[3]. I've never used either site so maybe Appliances Connection is actually that much better than Wayfair but I don't think I would necessarily draw that conclusion from the Trustpilot results. [1]: https://www.bbc.com/news/world-53416247 [2]: https://www.trustpilot.com/reviews/6212e0afbc5a51af69c88c9c [3]: https://www.trustpilot.com/review/appliancesconnection.com?stars=5
- lgabraham 5y agoGreat points and excellent research. It impresses upon us the importance of diversifying the source of our reviews and ratings, and introducing our own means of validating sellers.
- onlyrealcuzzo 5y agoTrust Pilot is not exactly an unbiased altruistic source of reviews...
- lgabraham 5y agoI was not simply not aware of the controversy around Trust Pilot or, more importantly, their business model.