If the documentation is intended to be used as a technical reference by people who won’t get the reference, that is, by its nature, unsympathetic to the people

If the documentation is intended to be used as a technical reference by people who won’t get the reference, that is, by its nature, unsympathetic to the people who will be using it, no matter what he claims — and I don’t think he has ever actually shown how he’s weighed such concerns.