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Yup - I remember a customer who boasted how he always negotiated, and I didn't see the warning signs until it came time to pay my invoice!
by robaato 5y ago
Yup - I remember a customer who boasted how he always negotiated, and I didn't see the warning signs until it came time to pay my invoice!
- LeifCarrotson 5y agoWe have a few customers like that - there's a column in the quote document with customer-specific adders. There are a few that are somewhat innoccuous: New customer risk surcharge, automotive customer process hurdles surcharge, foreign customer customs surcharge... But then there are the "5% surcharge to be removed later as a 'discount'", "Customer X 10% surcharge for extra negotiation and concepting rounds", and "Customer Y 25% surcharge for expected late payment hassles", and "Customer Z 33% surcharge for extra detail in the quote, additional project management, and expected scope bulldozing." They may feel they've 'won', but their extra work was priced in from the start...
- scotty79 5y agoI did this when I was webdev freelancer. I was doubling my price. Requesting half upfront then if the customer was well behaved and the project didn't have too much of unanticipated scope creep I gave generous discount in the end. That gave me some well paying, well behaving, happy returning customers.