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It really depends on where the request is coming from. If it's from your manager or another department that depends on you, then sure, an explanation is probabl
by nineteen999 5y ago
It really depends on where the request is coming from. If it's from your manager or another department that depends on you, then sure, an explanation is probably a good idea.
Anyone else, well, no. If their issue is important enough, they can escalate it to your manager.
- AnimalMuppet 5y agoWell... it depends. If it is going to take me 10 minutes? Sure, I can spare 10 minutes to help you out. If it's going to take 10 months? No.
- superfrank 5y agoI think this is still terrible advice. As a manager, I expect the people on my team to at least try to fight their own battles. I'm always there to help if they need me, but if I'm continually being called in to resolve disputes that could have been avoided with a few minutes of conversation, I'm going to be upset. It wastes everyone's time and strain on relationships with the people around you.
- nineteen999 5y agoAs a manager, and I have no compunction telling my team to try and fight their own battles first, and if they need to refer someone to me to resolve the issue, then to do so. I'm there to support my team 100% at all times as well as to deliver business outcomes. If you're getting upset over issues like this, perhaps management is not for you. Of course it may also depend on how tenuous the relationship with your own manager is.