5 ms·
The amount of times things are asking for feedback has increased by orders of magnitude in the last decade and yet things keep getting shittier and shittier. W
by protomyth 5y ago
The amount of times things are asking for feedback has increased by orders of magnitude in the last decade and yet things keep getting shittier and shittier.
Walmart added a "rate your experience" screen to their self checkouts, thus slowing down the self checkout lane and creating a worse experience by asking for feedback. I seriously want to meet the person who did it just to get some attempt at justification. I long for the days when Palm had a person counting clicks.
- ask_b123 5y agoWhat's this about Palm having a person count clicks? Palm Inc.?
- protomyth 5y agoAt Palm, the key user need was managing contacts across devices quickly and easily. In order to address this, Jeff Hawkins (the founder of Palm and Handspring with Donna Dubinsky) created a full time job description on the team: “Click Counter”. Her job was to go through each of the core use cases and count EVERY single click it took to achieve that goal. Then she made recommendations on where the friction was and what steps should be eliminated. By focusing on reducing the time it took to achieve every task, the experience became remarkably efficient for looking up a contact, adding a contact, syncing with your PC (1 button press!) etc. https://blog.prototypr.io/what-you-remove-is-more-important-than-what-you-put-in-eb5365aded90 https://blog.prototypr.io/what-you-remove-is-more-important-...