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It sometimes takes more clicks to not respond or they will keep pestering you with email notifications assuming that you “forgot” the last one. I’m not saying
by Nextgrid 5y ago
It sometimes takes more clicks to not respond or they will keep pestering you with email notifications assuming that you “forgot” the last one.
I’m not saying I lie in the ratings on purpose, but I’m not going to do extra work to find the ignore option - I’ll use whatever option is more prominent.
> What situation is it where you're forced to give a rating (is this irl or something) until you're allowed to leave the session?
Email-based systems will often send multiple follow-up ones and the only way to stop it is to essentially submit. If it’s a system I use often I’ll make an email rule to trash them (or passive-aggressively send them back to someone at their company) but if it’s an unexpected one I’ll just respond to prevent the next one.
Some mobile apps make the dismiss option hard to find/reach (literally - it’s at the top corner of the screen on a big phone) while the 5-star option is more prominent.
IRL I would also answer since declining is essentially implicitly admitting that something isn’t right and could get someone in trouble.
Ideally there should be a “don’t ask me ever again” option to disable that behaviour somewhere but I have yet to see it since every company seems to have a “feedback monster” that they need to continuously feed with ratings, even if they are meaningless.