How much time does it take to check the video/produce the related paperwork? 14 people normal hours/normal weekdays are roughly 14*1800=25,200 hours/year. The

How much time does it take to check the video/produce the related paperwork? 14 people normal hours/normal weekdays are roughly 14*1800=25,200 hours/year. The complaints, according to the article, are 12,000 per year. That makes it roughly 2 hours/complaint. At first sight it doesn't sound like the clerks are overworked.