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They announced this move a month and a half in advance. They even emailed us all to let us know of an impending roaming data cutoff if we didn't connect from in

They announced this move a month and a half in advance. They even emailed us all to let us know of an impending roaming data cutoff if we didn't connect from inside the USA within the next month.

chockchocschoir 5y ago
According to OP: > I have never received any email > Please check if you have blocked the system automated emails. Lohitha · 1:46 PM > I have not 1:46 PM L > I have never seen the email And I cannot find it in my gmail account: I am looking now 1:47 PM L If you're cutting off someones phone service, you could at least try to call them/send a SMS before, instead of just an email. Just like if you cut off someones email service, you'd expect at least one email before that happens.
Someone1234 5y ago
What was the subject of the email? I don't delete email, and am not seeing one like that.
- kstenerud 5y ago
  Date: Feb 3 Subject: Your international data roaming will be suspended soon Contents: As a reminder, Fi's Terms of Service require you to use our service primarily in the United States (territories not included), and it looks like you've been predominantly using Fi abroad. In 30 days, we'll need to suspend your international roaming data capabilities unless you start using Fi in the United States again (territories not included). Your calls and texts will not be impacted. We may grant exceptions for military members and state department workers who are serving abroad. Please complete the following steps to request an exception. Go to offers.sheerid.com/google-fi/government Fill out the verification form (make sure to use your corresponding Fi email address) Submit the required documents Once SheerID verifies your status, Fi will process your exception and you'll be notified via email. This process usually takes 20 minutes, but up to a day in some cases. Visit our Help Center for more details. Your phone number is safe on Fi until you cancel service or move it to another provider. If you believe you received this message in error or have any questions, please contact Fi support.

They announced this move a month and a half in advance. They even emailed us all to let us know of an impending roaming data cutoff if we didn't connect from inside the USA within the next month.

chockchocschoir 5y ago

According to OP: > I have never received any email > Please check if you have blocked the system automated emails. Lohitha · 1:46 PM > I have not 1:46 PM L > I have never seen the email And I cannot find it in my gmail account: I am looking now 1:47 PM L If you're cutting off someones phone service, you could at least try to call them/send a SMS before, instead of just an email. Just like if you cut off someones email service, you'd expect at least one email before that happens.

Someone1234 5y ago

What was the subject of the email? I don't delete email, and am not seeing one like that.

kstenerud 5y ago
Date: Feb 3 Subject: Your international data roaming will be suspended soon Contents: As a reminder, Fi's Terms of Service require you to use our service primarily in the United States (territories not included), and it looks like you've been predominantly using Fi abroad. In 30 days, we'll need to suspend your international roaming data capabilities unless you start using Fi in the United States again (territories not included). Your calls and texts will not be impacted. We may grant exceptions for military members and state department workers who are serving abroad. Please complete the following steps to request an exception. Go to offers.sheerid.com/google-fi/government Fill out the verification form (make sure to use your corresponding Fi email address) Submit the required documents Once SheerID verifies your status, Fi will process your exception and you'll be notified via email. This process usually takes 20 minutes, but up to a day in some cases. Visit our Help Center for more details. Your phone number is safe on Fi until you cancel service or move it to another provider. If you believe you received this message in error or have any questions, please contact Fi support.