Employee journeys should receive the same treatment as customer journeys and for the same reasons: they must help to achieve the goals while bringing the most v

Employee journeys should receive the same treatment as customer journeys and for the same reasons: they must help to achieve the goals while bringing the most value to business. Onboarding is the key to fast start and productive work — optimize it from the early days! Use conversion metrics, collect feedback etc. As CTO I always demand from my engineering teams that they optimize their environments for fresh start requiring no more than 15 minutes of manual work and no more than 30 minutes of total time. This requires scripting, reasonable defaults in configuration, good „Getting started“ documentation among other things. When this rule is enforced from first days, this part of the onboarding is usually the easiest. On the other side, IT setup is hard. Things like SSO and accounts are always pain in the ass, because there’s always no budget to pay SSO tax on some subscriptions, no budget to offer corporate phones or hardware tokens, some services do not offer SSO integration etc.