Trying not to say this to sound snarky, but making onboarding easier feels like the right thing to do, regardless of customer value. It's just ... valuing peopl

Trying not to say this to sound snarky, but making onboarding easier feels like the right thing to do, regardless of customer value. It's just ... valuing people's time and goodwill? Doing something new is always a little nervy, why not make it easier for all of us kind of thing. Looking back at what worked when onboarding my immediate team ... having equipment that "just worked" at least after a day of finagling / being personally walked through 1:1 by IT ... a mentor there to walk them through the first month, and always available via chat during work hours as well as weekly 1:1's ... specific "small potatoes" assignments ready for them at the end of week one that are kinda crafted to guide them through the branding/process ... "showing" them they can fail and be okay ...