I ran one of those communities for a niche software product. I used to get a lot of grief from the developer because people would phone support and get incorrec

I ran one of those communities for a niche software product. I used to get a lot of grief from the developer because people would phone support and get incorrect information. Then they would post the same question to the community and get the correct answer. They should have seen it as a positive resource and a reason to do better but they hated it because they didn't control it.