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I have several junior developers on my team who came from the customer success / support side of the business who grew themselves into developer roles. They typ
by skeeter2020 5y ago
I have several junior developers on my team who came from the customer success / support side of the business who grew themselves into developer roles. They typically have not only the strongest desire to learn & improve, but also the most empathy and understanding of our impact on customers & their livelihood.
- kbelder 5y agoYes! If you can get somebody on your team that has worked their way up from, for example, a customer service contact center, they'll be immensely valuable. Just their insight on what customers love and hate about your product is probably worth their hire.
- wonder_er 5y agoThis was my path into software development! It's served me so well, now I want to figure out how to "recruit" future engineers from customer service teams. The benefits would be endless, and they'd "cut their teeth" on solving crunch problems for themselves/their teams.
- alexott 5y agoVery often they go into product management roles
- wonder_er 5y agoSeveral? That feels like _many_. I rarely cross paths with teams that can handle more than one at a time. Do you have a particularly large team? Or a particularly good process for 'onboarding' new/less-experienced engineers? Sounds like a lot of things are going right at your company for your team to have picked up several developers this way.
- kitd 5y agoI believe every developer needs to spend regular time in a customer-facing support role (if possible). They will learn much more clearly how difficult (or less likely easy) their product is to use.