Is it easy for someone running their own small business website to have a working feedback/contact page? Working encryption? Freaking readable type for seeing p

Is it easy for someone running their own small business website to have a working feedback/contact page? Working encryption? Freaking readable type for seeing people? And yet if a business website didn't have these and they lost sales over it, would people blame users or say that the owner should find fixing certain things about their website as being their responsibility?