Regarding your last point, I think that is already the case? Dominos was sued because their site/app was not accessible, and lost, partly because the court rule

Regarding your last point, I think that is already the case? Dominos was sued because their site/app was not accessible, and lost, partly because the court ruled that calling in an order was not an adequate alternative because the plaintiff was placed on hold for 45 minutes multiple times. https://www.jdsupra.com/legalnews/court-finds-domino-s-pizza-violated-the-2182635/ https://www.jdsupra.com/legalnews/court-finds-domino-s-pizza...