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The self-interest on the credit card company's part requires they have a financial incentive. I don't think they care about customer satisfaction enough. ... t
by ethbr0 5y ago
The self-interest on the credit card company's part requires they have a financial incentive. I don't think they care about customer satisfaction enough.
... the way to do it would be to disincentivize subscription companies from having credit card companies involved in cancellations.
(1) Pass laws to empower credit card companies to cancel services on a user's behalf, if the user so requests + (2) Allow CC companies to collect a fee from the subscription service when they do so.
CC companies will implement the feature as a profit source, but subscription services will also be incentivized to flow cancellations through themselves (because it's cheaper) thus leading to more streamlined cancellation.
- medvezhenok 5y agoIt could also become a competitive / marketing advantage for the card that implements it first, so I don’t even think it’s needs to be made into a profit source.