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Nah, CC providers would love to provide subscription management and cancellation services. They implement dumber and more expensive gimmick services all the tim
by jjoonathan 5y ago
Nah, CC providers would love to provide subscription management and cancellation services. They implement dumber and more expensive gimmick services all the time. They'd implement this one in a heartbeat if they could.
Right now, they can't, because they have no privileged way to cancel a service on the user's behalf. They can withhold payment, yes, but under current consumer contract law withholding payment doesn't imply cancellation. We should change the law so that it does. Once the law changes, they would implement "cancel buttons" and "subscription management" so fast your head would spin -- and then they would flood TV and youtube with ads about it, and they would bug you every time you logged into your CC statement for the next year.
- ethbr0 5y agoThe self-interest on the credit card company's part requires they have a financial incentive. I don't think they care about customer satisfaction enough. ... the way to do it would be to disincentivize subscription companies from having credit card companies involved in cancellations. (1) Pass laws to empower credit card companies to cancel services on a user's behalf, if the user so requests + (2) Allow CC companies to collect a fee from the subscription service when they do so. CC companies will implement the feature as a profit source, but subscription services will also be incentivized to flow cancellations through themselves (because it's cheaper) thus leading to more streamlined cancellation.
- medvezhenok 5y agoIt could also become a competitive / marketing advantage for the card that implements it first, so I don’t even think it’s needs to be made into a profit source.