5 ms·
Witnessing the numerous FB Pages, Discord channels, and sub-Reddit communities focused on enterprise software, it seems communities will form organically, wheth
by matchagaucho 5y ago
Witnessing the numerous FB Pages, Discord channels, and sub-Reddit communities focused on enterprise software, it seems communities will form organically, whether or not initiated by the company.
The most useful software communities I engage with tend to be the organically curated ones.
- altdataseller 5y agoYep, that's right. There's almost very little you can do directly to foster these communities, except to make your product delightful to use, and to add these wonderful experiences throughout your product, that makes ppl want to recommend it.
- danuker 5y agoYou could browse them and listen to feedback (but beware of implementing said feedback when it misaligns with sustainability).
- bryanlrobinson 5y agoI think communities (wherever they are), end up reflecting on the products/software. If you're a software company not actively working to manage and provide value to the community (whether in your platforms or elsewhere), those communities still reflect on the company. So probably best to actively work to maintain and provide value to them.
- tonyedgecombe 5y agoI ran one of those communities for a niche software product. I used to get a lot of grief from the developer because people would phone support and get incorrect information. Then they would post the same question to the community and get the correct answer. They should have seen it as a positive resource and a reason to do better but they hated it because they didn't control it.
- Existenceblinks 5y agoIt could be organic, though many companies have X Advocate role as initiator, and keep messing around like penetration agent (mole) inside community