3 ms·

I canceled around December and it was shockingly easy. Just a few clicks and it was done. It even gave me a prorated refund for nearly the full amount of the

I canceled around December and it was shockingly easy. Just a few clicks and it was done. It even gave me a prorated refund for nearly the full amount of the cost of renewal (I forgot to turn off autorenew and it had been a couple weeks after the renewal). It was actually the easiest cancellation experience I've ever had. I kind of wonder if they have an algorithm to check your purchase history and if you've given Amazon enough profit over the years (which I certainly have with over 23 years of purchases and at least 15 years of prime) then it just makes the cancellation a piece of cake.

green-eclipse 5y ago
Maybe different countries have different laws or regulations on this sort of thing? I don't know.
ksala_ 5y ago
I think people just have a different definition of hard. I cancelled my Prime membership several times in the past (not using it too much, changing countries etc) and it’s definitely not a single button - the process is clearly done to have some attrition and make you reconsider cancelling it. But you just have to click your way past 2-3 screens worth of reminders of how amazing your subscription is and after that you’re done. Personally I would not call it hard (hard for me would be one of those services where I have to ring support to cancel!) but it could be easier. I was definitely amazed by the refund part, that was nice and something I didn’t expect. Iirc the refund is also based on your actual usage of prime features, not just how much longer your subscription is going to last, which is extremely consumer-friendly.