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I really hope this happens in Canada as well. There's a trend of these subscription services (coffee, food boxes, cat litter, etc.) that make it impossible to c
by evandale 5y ago
I really hope this happens in Canada as well. There's a trend of these subscription services (coffee, food boxes, cat litter, etc.) that make it impossible to cancel without calling, chatting or emailing. Worse than that, they don't let you cancel, but they will suspend the service for x months. Even worse than that, they don't even allow you to remove your credit card without contacting them which really should be against some consumer protection laws. How can they keep my credit card info and not allow me to easily delete it?
- reaperducer 5y agoWorse than that, they don't let you cancel, but they will suspend the service for x months Strangely, Netflix has gone in the opposite direction. At least in the U.S. Pre-pandemic, I used to occasionally put my Netflix DVD account on hold for a month or two when I would be traveling. It was no big deal. This past summer, I needed to put it on hold again, and that's no longer an option. Instead, you can only cancel the account now. Netflix holds on to your queue for six months in case you change your mind and sign up again, which worked a lot better than I thought it would. I guess Netflix has proactive lawyers and human beings for managers, instead of whatever kind Amazon has.
- yAak 5y agoMy guess is that Netflix found people were more willing to pause, than cancel, and that the net result of removing pause left them with more revenue.
- currency 5y agoNetflix wants out of physical media. They're hoping you forget to sign up again, and, when you remember, realize your queue has disappeared and decide not to renew.