This is absolutely generic common practice, to one degree or another. Facebook is great at this crap. Clearly this example crosses some kind of line to people.

This is absolutely generic common practice, to one degree or another. Facebook is great at this crap. Clearly this example crosses some kind of line to people. But maybe more than anything because we got to see how the sausage is made. It's as open a secret as the fact that automated call handling is about intentional friction to limit needed call staff.