I really wonder which effects this kind of user-hostile behavior has on the long term success of a company. This is probably impossible to measure since there i

I really wonder which effects this kind of user-hostile behavior has on the long term success of a company. This is probably impossible to measure since there is no second Amazon to compare with. I guess some execs were asked or incentivized to optimize one particular metric (number of Prime cancellations), and this is exactly what they did.