4 ms·
I actually just cancelled two days ago and was shocked at how painless and easy it was. But now I have my answer why- they got caught and the pendulum swung far
by fooqux 5y ago
I actually just cancelled two days ago and was shocked at how painless and easy it was. But now I have my answer why- they got caught and the pendulum swung far to the other side.
Presumably. The article doesn't mention anything about Amazon changing their policies as a result of being called out. But my experience was certainly not what was described in the article- basically a single button click.
Big fat edit: OK, I was wrong. This article and the other comments here made me go double check and sure enough, the cancellation didn't go through. Perhaps I fell prey to a dark pattern, but I seem to remember seeing different pages. Maybe an A/B test. Either way, good timing on posting this article!
- rapind 5y agoI literally canceled right now and had to confirm several times navigating identical non-cancel buttons, scrolling past several promotions that made it look like the process was over (like the ads at the end of an article) to find one of the confirmations. I mean it’s ok if you read everything expecting it to be a horrible process. There’s a lot of “if” you cancel instead of you “have” cancelled that provide hints you aren’t done yet. Fuck Amazon.