I have observed this as well, and not just with Mozilla. It is so easy to just ignore feedback because it's difficult to parse, just set up some automated tele

I have observed this as well, and not just with Mozilla. It is so easy to just ignore feedback because it's difficult to parse, just set up some automated telemetry and focus on nothing but that. Removing the human element here is a big optimization in the cycle of receiving feedback, and it's also critically damaging to the effectiveness of decisions made based on that feedback cycle... I don't know how to claw back a company like Mozilla that has strayed this far. Perhaps the political culls they had are responsible for the breakdown in decision making competence. Perhaps they've just gotten too big. Either way they aren't serving the original market of firefox, and if they continue straying this way the only option is a unified effort by the community to create a true competitor, likely starting as a fork. Maybe one of the forks that exist now can launch themselves successfully into prominence with proper funding and achieve independence from the Mozilla branch.