Just this week I was on three different customer calls where I had to explain to a relatively technical user (they use our website on a daily basis for their jo

Just this week I was on three different customer calls where I had to explain to a relatively technical user (they use our website on a daily basis for their job) what the hamburger menu in Chrome was. None of them understood that it was a thing that they could click on to get to other options. It's just not intuitive.