Do you think if more people provided positive feedback would have helped? I remember when working on customer relations roles in startups (devs wear many hats t

Do you think if more people provided positive feedback would have helped? I remember when working on customer relations roles in startups (devs wear many hats there), we had lots of bad responses, but some were just outright praise. Like "thank you, you've changed our live for the better" kinda stuff, and it always made the work of wading through the muck more bearable.