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I literally print out a mostly pre-filled github link with most repro context, all they have to do is fill the rest of it in. They still don't do it. Nowadays
by smashah 5y ago
I literally print out a mostly pre-filled github link with most repro context, all they have to do is fill the rest of it in. They still don't do it.
Nowadays a non-templated bug issue is autoclosed.
- jamie-vesoft 5y agoAutoclosing is a good take.
- account42 5y agoDepending on the userbase (e.g. end users from non-OSS ecosystems) and what you want to achieve you might just have to accept they are more used to talking to corporate support agents than filing bugs and learn to work with them. Autoclosing immediately puts the user into an adversarial position - better would be to have an automated reply for incomplete bug reports stating what is missing and that the information is needed for you to help the user to make it clear that filling it in properly is in their best interest as well.
- danielheath 5y agoI am 90% of the way to adding "You have been banned from this issue tracker for wasting maintainer time. In future, make some attempt to do your share of the work." to the autoclose.