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Did they say why they can't support you? Also curious how you accumulated these funds if there is nothing to refund? Where did that money come from. I'm sure
by djbusby 5y ago
Did they say why they can't support you?
Also curious how you accumulated these funds if there is nothing to refund? Where did that money come from.
I'm sure Patrick will be here soon to shed light.
- neginshopper 5y agoI really hope Patrick joins and helps, I would be very surprised ! We collected application fee from each sale connected accounts made. But due to this, charges are on connected accounts not under platform. And platform that uses Stripe Standard Connect with direct charges is not responsible for refunds/disputes of connected accounts. If they refund all transactions of connected accounts, that doesn't affect our balance as charges are not under us and we are not responsible. You can read about this here: stripe.com/connect/pricing