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Yes! This is always a big problem with both stores locally. The inventory they show online may not be close to the actual inventory at the store. We recently h

Yes! This is always a big problem with both stores locally. The inventory they show online may not be close to the actual inventory at the store. We recently had problems buying a couple of appliances from Lowe's due to discrepancies in their online versus actual inventory. If Home Depot had carried a similar model we would've gladly bought there but their inventory was slim.

nomel 5y ago
I tried to buy a dishwasher from Home Depot. The app listed around 15 models in the store, ready to pick up. I went to the person at the appliance section, pointed to the one I wanted, and they said "We actually don't have any in stock, except for some manager specials". I asked him if the app was wrong, and he very weasily avoided the question, multiple times, so I think the staff is aware. I ended up leaving after they said they didn't have a list of the manager specials, they would have to look them up.
- doodlebugging 5y ago
  This is our experience with Lowe's almost to a T. We checked refrigerator inventory online and found 3 in stock. Tried to buy one online. No luck as the purchase would not complete. We went to the store to have the appliance person verify that they had them in stock ready to buy. The appliance department person confirmed that they had 3 but told us that none were available for immediate purchase and delivery. They claimed that all were either on hold or already purchased awaiting delivery, therefore we would need to order one. Once we arrived back home, we tried to buy online again and it failed so we called the customer service desk to relate the tale about trying to buy one online, trying to buy one in the store, etc and the person checked inventory for us. She discovered that they had 6 of the model in stock and we could definitely buy one and have it delivered the next day. We completed the purchase over the phone and scheduled delivery for the next day. That part went off without a hitch since I just had the delivery people roll it into the kitchen and I set it all up and swapped everything over. Aggravating.

nomel 5y ago

I tried to buy a dishwasher from Home Depot. The app listed around 15 models in the store, ready to pick up. I went to the person at the appliance section, pointed to the one I wanted, and they said "We actually don't have any in stock, except for some manager specials". I asked him if the app was wrong, and he very weasily avoided the question, multiple times, so I think the staff is aware. I ended up leaving after they said they didn't have a list of the manager specials, they would have to look them up.

doodlebugging 5y ago
This is our experience with Lowe's almost to a T. We checked refrigerator inventory online and found 3 in stock. Tried to buy one online. No luck as the purchase would not complete. We went to the store to have the appliance person verify that they had them in stock ready to buy. The appliance department person confirmed that they had 3 but told us that none were available for immediate purchase and delivery. They claimed that all were either on hold or already purchased awaiting delivery, therefore we would need to order one. Once we arrived back home, we tried to buy online again and it failed so we called the customer service desk to relate the tale about trying to buy one online, trying to buy one in the store, etc and the person checked inventory for us. She discovered that they had 6 of the model in stock and we could definitely buy one and have it delivered the next day. We completed the purchase over the phone and scheduled delivery for the next day. That part went off without a hitch since I just had the delivery people roll it into the kitchen and I set it all up and swapped everything over. Aggravating.