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Do a significant % of users realistically read stuff like this? We've had exactly the same ongoing problem for over a decade, and walls of text, FAQs, etc just
by davidjgraph 5y ago
Do a significant % of users realistically read stuff like this? We've had exactly the same ongoing problem for over a decade, and walls of text, FAQs, etc just don't allay concerns. People are just too cycnical to believe it, maybe rightly.
We found the best solution was to claim that pricing kicked in at certain usage tiers, whereas everything is actually free all the time.
- mooreds 5y agoThat's funny. Are you saying you had a website or product doc somewhere that said "When you get to 20k connections, you'll be charged $X/month" and then you never bothered implementing payment logic?
- davidjgraph 5y agoYeah, it’s the google drive integration on draw.io/diagrams.net . Big companies want some cozy feeling so we tell them over 25 users per org is pay for. We don’t measure it at all, but there’s plenty of companies we know are over 1k users.
- Drdrdrq 5y agoThank you for providing such a great service! Especially love the fact that exporting to PNG allows embedding the diagram data into the image, so it can be still edited later. Genius idea and implementation!
- ketzo 5y agoWell, now they've got a well-written explanation they can link to any time someone asks "so.. how is this free?" Plus, this is a great blog post on its own merits. Someone like me (who has never used Tailscale) might find this interesting just as an explanation of SaaS economics. That might lead to me actually using Tailscale, or applying for a job there, or whatever. Even if 1% of users are satisfied by this post... that's a lot of people! And if it gains them even one enterprise client, I'm sure that's a massive ROI.
- gowld 5y agoHow does that help? people on free tier still have no reason to trust you to keep it free.