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I have never worked even close to any kind of industrial procurement, and I still know about McMaster-Carr, just because of how much people love using their web
by ketzo 5y ago
I have never worked even close to any kind of industrial procurement, and I still know about McMaster-Carr, just because of how much people love using their website.
That's some good UX right there.
- paulmd 5y agoI'm sure it's a massive boost to their bottom line too. Once you get people on the site, and once they start putting together their order, odds are good they're not going to go elsewhere. The UX literally makes the sale for them. (of course not every shopping cart converts to an order, and people still order things you don't have elsewhere, etc. But getting people on the site and engaged is half the battle, assuming you don't give them a reason to shop elsewhere.)
- ebrewste 5y agoI agree that their website is great. For the olds like me, we had just as big a love affair with their printed catalog before the website. Their shipping was on a different plane also, long before e-commerce changed the shipping game. They have always taken UX seriously. I had an engineering internship where the president had a saying: "If you can't design a machine from the McMaster-Carr catalog, you aren't an engineer."
- zikduruqe 5y agoHow about rockauto.com? I mean, I can drill down to exactly what I need easily.
- paulmd 5y agoWeirdly, they don't sell whole replacement transmissions? I get they're heavy and the core return thing, but it's a big-ticket item and it'd be nice to be able to price-shop the local mechanics on it.
- rascul 5y ago> How about rockauto.com? It looks old and outdated but it's so easy to use
- mirntyfirty 5y agoNot only the website is perfect, I’d say the same about delivery and customer service.