Many types of emotional interaction are meaningful and true only when they are unpaid. Some big examples: friendship and love. For employees not to be rude to

Many types of emotional interaction are meaningful and true only when they are unpaid. Some big examples: friendship and love. For employees not to be rude to customers as part of basic work requirements. But putting on a false smile and feigning warmth to get a tip is a very different thing. It's quite common and accepted in the US. But also seen as soulless and emotionally manipulative in many other cultures.